CONTACT 0860 002 101
EMERGENCY 0860 255 426
FRAUD/ABUSE
0860 040 040 | mail@beheard.co.za

FREQUENTLY ASKED QUESTIONS (FAQ’S)

Q: WHEN MAY I NOT JOIN THE SCHEME?

A: The Medical Schemes Act does not allow membership of more than one Scheme at a time. Should you or your dependants belong to another Scheme already, you may not join Alliance Midmed. Similarly, if you are not employed by one of the participating companies, you may not join the scheme.

Q: HOW DO I REGISTER AS A MEMBER?

A: On the date of your employment, please contact your Human Resources department for application forms. Your HR contact person will send the completed forms to Private Health Administrators where your application will be processed. You will be issued with a contract number, membership cards and welcome letter should your application be successful.

Q: WHO CAN CONTINUE THEIR MEMBERSHIP AS CONTINUATION MEMBERS?

A: Pensioners and their dependants may remain members of the Scheme provided that they meet with the retirement age provisions (unless retired early due to ill-health, or as the Rules may stipulate from time to time), and have been a member of either the Alliance Midmed Scheme and/or another Scheme for five consecutive years.

Surviving spouses may remain members of the Scheme if they:
  • are registered as dependants at the time of the member's death,
  • can prove that his/ her employer does not provide for medical scheme membership,
  • can prove that the deceased principal member had been a member of either Alliance Midmed or another Scheme for a period of five consecutive years.
Should the surviving spouse remarry membership of the Scheme will cease.

Pensioners or surviving spouses who wish to continue their membership must notify the Scheme in writing.