CONTACT 0860 002 101
EMERGENCY 0860 255 426
FRAUD/ABUSE
0860 040 040 | mail@beheard.co.za

MEMBERSHIP RULES

REGISTERING DEPENDANTS

Register your spouse (legal or custom), life partner, own, step or legally adopted children under the age of 21, and immediate family for whom you are liable. Adult rates apply for dependants over 21 and proof of dependency and relationships are required.

AFTER RETIREMENT

If your employer continues to participate in the Scheme fully and you have been a member of either the Alliance-MidMed Scheme or another Scheme for five consecutive years, you can remain a member after retirement.

TERMINATION

We are a closed Scheme; therefore, membership terminates when you resign from your employer or the Scheme while you work at the same employer. We require one calendar month’s written notice, sent to us via your employer. We will terminate your membership if you do not pay amounts due, or if you or your dependants commit fraud. Your ex-spouse does not qualify for membership and removal of your spouse before divorce finalisation, require completion of an “Instruction to Remove a Dependant” form.

SHOULD THE PRINCIPAL MEMBER PASS AWAY

If the principal member passes away, their dependants may choose to remain members of the Scheme. Surviving spouses may remain, members of the Scheme, if they:

are registered as dependants at the time of the member’s death, can prove that his/ her employer does not provide for medical scheme membership; the deceased principal member had been a member of either Alliance-MidMed or another Scheme for five consecutive years.

Should the surviving spouse remarry, membership of the Scheme will terminate. Pensioners or surviving spouses who wish to terminate their membership must notify the Scheme in writing.

CHANGES ON MEMBERSHIP

Notify us of marital status changes, birth or legal adoption of a child, dependants who no longer qualify for membership, address changes and bank account changes, by using our standard forms.

BANKING DETAILS

Please note the payroll dates when you submit documentation that must be verified by the employer. Bank account changes require verifications like those at your bank.

UPON JOINING THE SCHEME

You must complete a health questionnaire when you apply for membership and when you apply to join dependants. The questionnaire is a legal document and non-disclosure, or incomplete responses can cause termination of membership. (You are responsible to ensure completeness and accuracy of the required information).

LATE JOINERS

We charge late-joiner penalties, and exclusions and waiting periods apply to protect the interests of the Scheme and all members.

Contact us at 0860 00 2101 or for more information, or refer to www.alliancemidmed.co.za.

PROOF OF MEMBERSHIP

When your membership application has been processed, you will be issued with a membership card(s). Your membership card reflects your membership number, yours and your registered dependant's names and dates of birth and the dates from when you are entitled to benefits. Please look after your card and do not lend it to anyone as fraudulent use of cards may lead to the suspension or termination of your membership.