CONTACT 0860 002 101
EMERGENCY 0860 255 426
FRAUD/ABUSE
0860 040 040 | mail@beheard.co.za

TALK TO US

Tel: 0860 002 101
Email:

P.O. Box 90346, Garsfontein, 0042

Please send all contributions or questions to:


SEND US A MESSAGE

Please complete the form below:

OTHER CONTACT INFORMATION

EMERGENCY NUMBER
0860 255 426

The Europe Assistance Call Centre has a medical doctor on duty 24/7/365.
  • The doctor is a back-up for skilled agents and they can telephonically assist with any emergency.
  • The team assists you telephonically while dispatching emergency personnel to you.
  • The operators can deal with emergencies, including poisoning, electrocution, rape, shock and unconsciousness, etc.
Other Contact Info
If you have any queries or questions please use the details below to contact us directly.
PHYSICAL ADDRESS:
Four Stones Office Park,
Unit 8, 21 Dolerite Road,
Middelburg, South Africa

POSTAL ADDRESS:
P.O. Box 90346,
Garsfontein, 0042
South Africa

OR place it in the medical aid box at
your Time Office.


The address of the medical office in town is:



DIRECTIONS
From the N4 Witbank, to Nelspruit left onto R35 Fontein Street off-ramp.
Left at second traffic light onto Mandela Drive.
Left at first traffic light onto Granite Drive.
Left at First Street onto Dolerite Crescent, Fourth stand on the left.

COORDINATES
Latitude: 25, 48 17.80’S
Longitude: 27, 27 19.70’E
For member’s convenience staff will be available as follows:

TELEPHONE OTHER CONTACT DETAILS WORKING HOURS
Middelburg Office 0860 00 21 01
012 845 0080
Four Stones Office Park, Unit 8, 21 Dolerite Road, Middelburg Monday: 08h00 - 13h00
Thursday: 13h30 - 16h00
Administrator: Columbus Office Time 013 247 3066 Monday: 13h30 - 16h00
Tuesday: 08h00 - 13h00
Wednesday: 13h30 - 16h00
Thursday: 08h00 - 13h00
Call Centre: General Enquiries 0860 002 101
Ambulance Services and Health Counselor 0860 255 426 Dedicated Call Line
Call Centre 0860 00 2101
Pre-Authorisation 0860 00 2101, select option 3
Health Professional Pre-Authorisation Major Medical and Hospital Benefits 0860 00 2101, select option 3
Nursing Team 0860 00 2101, select option 3
0860 00 2101, select option 3
Sister Katie Janse van Rensburg
Sister Webson Madawo
Monday & Tuesday: -
Wednesday: 08h00 - 12h00
Thursday: 08h00 - 13h00
Medicine Claims Enquiries 0860 11 32 38
Chronic Medication Authorisation 0860 119 553

(To view medicines paid by the Scheme and co-payments)
Confidential HIV/AIDS Programme 0860 00 2101, select option 2
Savings Refunds 0860 00 2101, select option 1
Denis - Dental Management 0860 00 0702
086 6770 336

Replacement Cards 0860 00 2101, select option 1
Fraud Hotline 0860 040 040
Mobile App or
Service Concerns 082 801 3323
Mediscor Chroniline 0860 119 553
Hospital Pre-Authorisation 0860 002 101
HIV/AIDS Wellness Management Programme 0860 002 101
Maternity Programme 0860 002 101


(Members are welcome to visit the office as indicated. You are encouraged to make an appointment to ensure that the person whom you need to see is available.)