See something? Hear something? Say something.
Protecting Alliance-Midmed is something we can all play a part in.
Fraud, corruption and unethical behaviour can affect the Scheme and ultimately impact the healthcare resources available to members. If you see, hear about or suspect something that doesn’t seem right, we encourage you to speak up.
Through Be Heard, you can safely report suspected unlawful or unethical behaviour. Be Heard is an independent reporting service, and all communication is handled in strict confidence. You can choose to remain completely anonymous.
What Can You Report?
You can use Be Heard to report suspected:
- Fraud
- Theft
- Dishonesty
- Corruption
- Bribery
- Bullying
- Harassment
- Other unlawful, unethical or inappropriate behaviour
You don’t need to stay silent if something concerns you. Reporting suspicious behaviour helps protect the Scheme and its members.
Report Anonymously
Your identity can remain private
Be Heard is an independent, outsourced reporting service. Your report will be handled in strict confidence, and you can choose to remain completely anonymous.
There are several ways to make a report:
063 033 1313
Send a text or voice message
Complete the confidential Be Heard Website form.
Reports can also be submitted through the Be Heard mobile app.
Your voice matters
We are committed to providing care you can trust. If you ever notice fraud, abuse, or anything that doesn’t feel right, we encourage you to speak up.
All reports are completely confidential and handled with care.
By sharing your concerns, you help us protect every member and maintain the highest standards of care.
Report a concern:
We’re here to help!
Our Member Support team is available Monday to Friday, 08:00 to 16:00.
If you contact us after hours, we’ll respond as soon as possible.
24-Hour Medical Emergency
0860 255426 (0860 ALLIANCE)
- Always present your membership card when receiving medical care
- Medical professionals are required to assist
in emergencies - Alliance-Midmed is a medical scheme,
not insurance
Scheme Call Centre
CALL: 0860 002 101
Hours: 07:00 to 16:30, Monday to Friday
After-hours membership confirmation is available on the same number.
For general queries after hours, please use the Member App or website.