With over 560 responses, your feedback gives us clear direction on how to improve your experience.
A Strong Foundation
We’re proud of what’s working:
- 85% Overall Satisfaction
A strong approval rating from our members - 88% Trust in the Board of Trustees
Confidence in how your Scheme is managed - 84% Staff Efficiency
Our team continues to deliver a reliable, human-centered service
These results show a positive upward shift in how members experience in Scheme.
How It Works:
- The survey is quick and easy to complete
- All responses are completely anonymous
- You may submit feedback more than once for different healthcare providers
Where We're Improving
Your feedback highlighted areas where we can do better:
- Communication
You want faster, clearer, more accessible updates - Understanding Benefits
Medical language can be confusing. We’re working to simplify it - Digital Experience
Our website and app need to be more reliable and user-friendly - Benefit Usage
We’re helping members better understand how to use benefits effectively throughout the year
These results show a positive upward shift in how members experience in Scheme.
What's Next
We are actively working on:
- Improvements to the mobile app experience
- Exploring a WhatsApp communication channel
- Simplifying benefit and chronic care information
- Enhancing real-time data accuracy
Help Us Improve Further
Even with strong results, we know there is always room to grow. If something isn’t working for you, or if you have ideas to improve your experience, we want to hear from you.
This Scheme is built around you. And it works best when your voice is part of it.
Together, We Move Forward
We’re committed to listening, improving, and evolving with you.
