Alliance-MidMed is here to support the health and wellbeing of Columbus Steel employees and their families.
As a restricted medical scheme, we focus exclusively on the Columbus Steel community. This allows us to offer healthcare cover and services that are practical, relevant, and built around your everyday needs.
Our goal is simple: to be a healthcare partner you can rely on. We listen, we support, and we focus on what matters most to you and your family.
Together, we are building a healthier, stronger community.
Our Board of Trustees is responsible for guiding the Scheme and protecting the interests of our members.
With experience across healthcare, finance, and governance, they ensure that Alliance-Midmed continues to deliver on its commitments and maintain high standards of care.
Jo Mabhena
Sharon Muller
Jacques Nell
Jubee Tharakan
Riaan Van Coller
Martie Van Staden
Strydom Beyer
Co-Opted Trustees
Phillip Monatisa
Co-Opted Trustees
Anya Taljaard
Co-Opted Trustees
Veronica Ngwenya
Employer Observer
Supporting your health every step of the way
We provide a range of healthcare services designed to support you at every stage of life.
Member Benefits Management
Benefits designed to support your health, from preventative care to specialised treatment.
Claims Processing
Simple and efficient claims handling to help you access care without unnecessary delays.
Member Support
A dedicated team ready to assist with questions, guidance, and support when you need it.
Pre-Authorisation Assistance
Clear guidance through the pre-authorisation process so you know what to expect.
Provider Network Access
Access to a trusted network of healthcare providers for reliable, quality care.
Focused care for the Columbus Steel community
We are part of the Columbus Steel community, and that shapes how we work.
Personalised Care
We understand your environment, your work, and your needs.
Efficient Service
Our processes are designed to reduce waiting times and keep things moving.
Member-First Approach
Every decision is made with your wellbeing in mind.
Trusted Provider Network
We work with healthcare providers who meet our standards and share our commitment to quality care.
Our network of healthcare providers has been carefully selected to ensure you receive consistent, high-quality care.
From general practitioners to specialists, we partner with providers you can rely on, so you can access the care you need with confidence.
You can register the following dependants on your membership:
- Your spouse (legal or customary) or life partner
- Your children (biological, step, or legally adopted) under the age of 21
- Immediate family members for whom you are financially responsible
Dependants over the age of 21 are charged adult rates.
Proof of dependency and relationship is required.
You may remain a member of the Scheme after retirement if:
- Your employer continues to participate in the Scheme
- You have been a member of Alliance-Midmed or another medical scheme for at least five consecutive years
Alliance-Midmed is a restricted Scheme linked to your employer.
Your membership will end if you resign from your employer or choose to leave the Scheme.
- One calendar month’s written notice is required via your employer
- Membership may be terminated if contributions are not paid
- Fraud by you or your dependants will result in termination
Please note:
- An ex-spouse does not qualify for membership
- Removing a spouse before divorce is finalised requires completion of an “Instruction to Remove a Dependant” form
Dependants may choose to remain on the Scheme.
A surviving spouse may continue membership if:
- They were registered as a dependant at the time of death
- Their employer does not offer medical scheme membership
- The deceased was a member of a medical scheme for at least five consecutive years
Membership will end if the surviving spouse remarries.
Pensioners or surviving spouses who wish to leave the Scheme must notify us in writing.
Please notify us of any changes by completing the relevant forms, including:
- Marital status changes
- Birth or adoption of a child
- Dependants who no longer qualify
- Address or banking detail changes
When updating banking details, please allow time for employer verification.
Additional verification may be required by your bank.
A health questionnaire must be completed for:
- New membership applications
- Adding dependants
This is a legal document. Incomplete or incorrect information may result in termination of membership.
Late-joiner penalties, exclusions, and waiting periods may apply.
These are in place to protect the Scheme and all members.
Once your membership has been processed, you will receive your membership card.
Your card includes your membership number, your details, your registered dependants, and the date your benefits begin.
Please keep your card safe and do not share it. Misuse of a membership card may result in suspension or termination of your membership.
- A member’s personal details and medical information (obtained from healthcare providers with the member’s explicit consent) will be kept confidential.
- Member information (including personal and health information) will not be used for purposes unrelated to Scheme business, nor will it be sold for commercial purposes.
- The Scheme has data security measures in place to protect member information.
- Access to beneficiaries’ personal and health information is limited to authorised individuals within the Scheme and its contracted third parties.
- All staff within the Scheme and its contracted third parties are bound by confidentiality agreements.
- The Scheme and its contracted third parties will use medical and health information provided for the following purposes: processing membership applications, reimbursing claims, determining member entitlement to benefits, and supporting risk management practices.
- The Scheme ensures that confidentiality agreements are in place with all contracted third parties who have access to beneficiary information for data transfer and management, Scheme administration, and managed care arrangements.
- In the event of a breach of confidentiality, the Scheme accepts responsibility and will manage the breach in accordance with its internal protocols.
- The terms “Scheme” and “Administrator” are used interchangeably.
- Membership is initiated through a duly completed application form and declarations. I hereby apply for myself and my dependants to join Alliance- Midmed Medical Scheme, administered by Alliance- Midmed Medical Scheme (the Administrator).
- Members are advised that any breach of warranty or non-disclosure of information relevant to the assessment of applications or medical conditions will render all contracts, agreements, or undertakings null and void. In such an event, the member will forfeit all contributions paid to Alliance- Midmed Medical Scheme, and the Scheme reserves the right to recover any amounts paid to the member or any person on the member’s or dependant’s behalf.
- The Scheme reserves the right to take legal action where appropriate.
- The member must notify Alliance- Midmed Medical Scheme of any changes in circumstances that may affect the risk assessment made at the time of application, prior to acceptance of the risk. Failure to do so will render any related contracts null and void, and the Scheme reserves the right to recover any amounts paid.
- Members acknowledge and accept the Scheme Rules, as amended from time to time. The Rules are registered and will prevail in the event of a dispute. Members are given the opportunity to review the Rules before signing the application form, and they are available at the Scheme office.
- By applying for membership and authorising monthly contributions, members consent to Alliance- Midmed Medical Scheme or the Administrator accessing any medical or other information required to assess membership, treatment, and claims. Members also authorise service providers to include ICD-10 codes on all accounts for themselves and their dependants.
- Members undertake to obtain pre-authorisation for any non-emergency hospitalisation of dependants and acknowledge that failure to do so may result in penalties or reduced benefits.
- No benefit will be paid unless the Scheme is satisfied with the validity of the claim and has received all required information.
- Members consent to the Scheme directing requests for information, tests, or examinations to any dependant over the age of 21, with the same legal effect as if addressed to the principal member.
- Upon termination of membership, members must repay any amount by which claims paid from savings exceed contributions paid into the account. Termination does not entitle members to a refund of contributions, and any outstanding amounts remain payable.
- Members authorise the deduction of monthly contributions and any outstanding amounts due. It remains the member’s responsibility to ensure contributions are received. Non-payment of two consecutive months’ contributions will result in termination of membership. This authorisation is treated as a personal payment instruction by the account holder. Membership may not be ceded.
- If a payment date falls on a Sunday or public holiday, the payment will be processed on the preceding business day. The membership number will serve as the payment reference.
- Members undertake to obtain consent from dependants where required and indemnify the Scheme against any claims arising from failure to do so.
- New members may be subject to the following:
- A three-month general waiting period
- A twelve-month exclusion for pre-existing conditions
- Late-joiner penalties
- Documents submitted electronically or by fax are accepted for convenience only. The
- Scheme may require a signed hard copy before relying on the information provided. The application and continued payment of contributions constitute an offer of membership to Alliance- Midmed Medical Scheme.
- The Scheme may obtain and share credit information with credit bureaux, and verify such information where necessary. If a negative credit record exists, the Scheme may require a bank guarantee before advancing savings benefits for non-essential healthcare.
- Members consent to all conversations with the Scheme and the Administrator being recorded. All information obtained remains the property of Alliance-Midmed Medical Scheme.
- Members warrant that all information provided to the Scheme is true, correct, and complete.
- Online Access
- The Scheme is not liable for any claims arising from failure to keep login details secure
- Members indemnify the Scheme against such claims
- Online services may not be available at all times
We believe in clear and transparent communication.
You can access the Scheme Rules below to better understand your benefits, cover, and how your membership works.
- Rules of Alliance-MidMed Scheme
- Annexure A - Contributions
- Annexures B - Appendix 1 - Personal Medical Savings Account
- Annexures B - Appendix 1 - Preferred Service Providers
- Annexure B - Benefits
- Annexure C - Exclusions
- Dental Benefit Guideline Summary
- Annexure D - PMBs
- The Promotion of Access to Information Act 2 of 2000
- Complaint Dispute Form
- Dispute Committee Charter
Payment Run Updates
Stay informed about when claims are processed and payments are made. Regular payment updates help you plan and manage your healthcare expenses.
In certain cases where treatment falls outside your benefits, financial assistance may be considered.
This is reviewed on a case-by-case basis through the Scheme’s Ex-Gratia Policy.
For more information, please contact Member Support.
Alliance-Midmed requires every dependant to be directly linked to a principal member. This means that if your child is registered as a dependant on your membership and has a baby, the newborn cannot automatically be added to your membership as another dependant.
Simply put, the Scheme does not allow a dependant to have their own dependant.
Option 1: The Parent Becomes a Principal Member
If your child, who is the baby’s parent, becomes an active principal member of Alliance-Midmed, they can apply to register their baby as a dependant on their own membership.
Option 2: You Have Legal Responsibility for the Child
If you, as the grandparent, become legally responsible for the baby through legal adoption or court-ordered guardianship, you may apply to register the child as a dependant on your membership.
Supporting legal documentation will be required.
However, there are circumstances where your grandchild may qualify for membership.
Depending on your circumstances, you may be asked to provide documents such as:
- An unabridged birth certificate
- Adoption documents
- Court-issued guardianship documents
- Completed Scheme application forms
- Any other supporting documents required to confirm eligibility
ewborns should be registered within 30 days of birth to help ensure uninterrupted cover and avoid waiting periods where applicable.
For a grandchild or third-generation membership application, registration can only be finalised once all required supporting documents have been submitted and verified.
Standard Scheme Rules and requirements, including applicable contributions and waiting periods, will apply.
Every family’s circumstances can be different. If you’re unsure whether your grandchild qualifies or what documents you need, our Client Services Team can guide you through the process.
Email: service@alliancemidmed.co.za
Have questions about registering dependants?
Our Client Services Team is here to help you understand the requirements and guide you through the application process.
We’re here to help!
Our Member Support team is available Monday to Friday, 08:00 to 17:00.
If you contact us after hours, we’ll respond as soon as possible.
24-Hour Medical Emergency
0860 255426 (0860 ALLIANCE)
- Always present your membership card when receiving medical car
- Medical professionals are required to assist in emergencies
- Alliance-Midmed is a medical scheme, not insurance
Scheme Call Centre
CALL: 0860 002 101
Hours: 07:00 to 16:30, Monday to Friday
After-hours membership confirmation is available on the same number.
For general queries after hours, please use the Member App or website.