To support this, we’ve created a dedicated Healthcare Provider Survey page where you can share your experience with doctors, specialists, and healthcare facilities at any time.
Whether your experience was recent or happens in the future, this platform is always available for you to provide feedback.
Why Your Feedback Matters:
Every experience you share helps us:
- Understand what members are experiencing
- Identify what’s working well and where improvements are needed
- Maintain and improve the quality of care you receive
Every response helps us take meaningful steps forward.
How It Works:
- The survey is quick and easy to complete
- All responses are completely anonymous
- You may submit feedback more than once for different healthcare providers
We’re here to help!
Our Call Centre Support Team is available Monday to Friday 07:30 – 16:30.
If you contact us after hours, we’ll respond as soon as possible.
24-Hour Medical Emergency
0860 255426 (0860 ALLIANCE)
- Always present your membership card when receiving medical care
- Medical professionals are required to assist in emergencies
- Alliance-Midmed is a medical scheme, not insurance
Scheme Call Centre
CALL: 0860 002 101
Hours: 07:30 – 16:30, Monday to Friday
After-hours membership confirmation is available on the same number.
For general queries after hours, please use the Member App or website.
Important Notice
Alliance-Midmed Medical Scheme is a registered medical scheme in South Africa.
Attention Health Providers:
- We are not affiliated with Allianz Care or Alliance International Medical Services.
For inquiries, contact Alliance-Midmed at 0860 002 101 or service@alliancemidmed.co.za. - Send pre-authorisation requests to auths@alliancemidmed.co.za. After-hours membership confirmation is available by calling 0860 002 101. We are working on an after-hours authorisation solution.
For Hospitals:
- Mediclinic hospitals list Alliance-Midmed.
- Netcare hospitals can assist with ‘Midmed’ searches.
Emergency Services:
For after-hours emergencies, call 082 801 3323.
AZOZA Available 24/7 at 0860 255 426, offering:
- Medical Evacuation: Emergency response and evacuation anywhere in South Africa.
- Clinical Assessment: Nurse-based triage to identify problems and locate nearby health services.
- Health Counselling: Nurses provide clinical information and guidelines on healthcare
procedures, diagnostic tests, and illness management. - Personal Health Advisor: Guidance on issues like self-treatment and breastfeeding.
- Audio Library: Access to health-related audio recordings.