Stay Connected. Stay Protected
Your medical scheme works best when we can reach you.
If your contact details, address or banking information are outdated, you could:
- Miss important benefit updates
- Not receive authorisation feedback in time
- Experience delays in claim payments
- Not receive important health reminders
Keeping your details updated helps us protect your benefits and serve you efficiently.
What details should you check?
Please make sure the following information is correct:
- Mobile number and alternative ones (if applicable)
- Email address
- Address
- Banking details (especially if you receive claim refunds)
Even small changes like a new cellphone number or bank account, must be updated with the Scheme.
Your correct personal details are used to:
- Send authorisation outcomes
- Communicate about benefits and rule changes
- Notify you about wellness and screening benefit
- Allow our nurses to reach you for health support or chronic condition management
- Process refunds directly into your bank account
If we cannot reach you, your access to information and payments maybe delayed.
Protect Yourself from Fraud
Incorrect or outdated banking details can create unnecessary risk. Keeping your information up to date helps ensure:
- Claims are paid to the correct account
- Sensitive information is sent to the right person
- You remain in control of your membership
How to Update Your Details
You can update your information by:
Calling Client Services: 0860 002 101
Emailing: service@alliancemidmed.co.za
Our team will guide you through the process securely.
Main members can also do updates directly on the Mobile App!
IMPORTANT: Please also update the details of your dependants older than 21.
A Small Update.
A Big Difference.
Take 5 minutes today to confirm your details are correct. It ensures smooth claims, faster service and uninterrupted communication.